RECOVER Program™ FAQ
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What is The RECOVER Program™ and how does it work?
The RECOVER Program™ is a national accidents program that gives injured people clear, free guidance after a crash or serious incident. We help you understand your rights, what your claim may be worth, and what options you have before you make big decisions. You start with a short consultation, then we explain your possible paths in plain language and, when appropriate, connect you with vetted local professionals who can help you move forward.
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Who can use The RECOVER Program™?
Anyone hurt in a car, truck, motorcycle, rideshare, bicycle, public transit, or slip and fall accident can use The RECOVER Program™. We help drivers, passengers, riders, pedestrians, and family members trying to make sense of what comes next. Even if you are not sure your situation “counts,” you can still start a free RECOVER consultation and we will walk you through it.
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How much does it cost to use The RECOVER Program™?
The RECOVER Program™ is completely free to use. There is no charge to complete a consultation, access our educational resources, or be connected with participating professionals. If you decide to work with a lawyer or another professional, they will explain their own fees and terms directly to you.
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Is The RECOVER Program™ a law firm or legal service?
No. The RECOVER Program™ is not a law firm and does not provide legal representation or legal advice. We are a consumer-focused accidents program that explains your options and helps you understand the true value of your claim. When you want legal help, we can connect you with vetted local attorneys and other professionals, but any legal relationship is between you and them.
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Do I need a lawyer before I contact The RECOVER Program™?
You do not need a lawyer to use The RECOVER Program™. Many people come to us first because they want accident victim support and clear information before they decide whether to hire anyone. After we review your situation, we can explain when legal representation may be helpful and connect you with professionals if you choose to take that step.
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Can I still use The RECOVER Program™ if I already have a lawyer?
Yes. You can still use The RECOVER Program™ if you already have a lawyer. Many people use our resources to better understand their rights, prepare questions for their attorney, or get additional clarity about the recovery process. We do not replace your lawyer; we help you feel more informed and confident about your decisions.
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What if I am not sure who was at fault for the accident?
It is common to feel unsure about who was at fault, especially after a serious crash. Do not let that stop you from reaching out. The RECOVER Program™ can help you understand how fault is usually evaluated, what information matters, and what next steps may make sense even when the situation is not clear yet.
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What information do I need to start my RECOVER consultation?
You do not need every detail to get started. It helps to know the date and location of the accident, the type of accident, and whether you have already reported it to insurance. We will guide you through simple questions about your injuries, vehicle damage, and any treatment you have received so far. The goal is to make the process easy, even if you feel overwhelmed.
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Does using The RECOVER Program™ guarantee that I will receive compensation?
No program can guarantee a recovery, and The RECOVER Program™ is no exception. Every accident and every claim is different. What we can do is help you understand where potential compensation might come from and connect you with professionals who can pursue it on your behalf if you choose to work with them.
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What should I do next if I think The RECOVER Program™ can help me?
If you believe you might benefit from the RECOVER Program™, the best next step is to start a free consultation. Answer a few questions about your accident, and we will explain your options in clear, simple terms. You can then decide whether to connect with a RECOVER-accredited advisor or local professional for more support.